wootendigital web store FAQ section

1. PayPal - 1 working day (7 working days for eCheck) 2. Major credit cards - 1 working day 3. Bank transfer T/T - 1-2 working days 4. Western Union - 1-2 working days 5. eCheck - 4-7 working days

Yes, it is very safe. We use industrial strength High-Grade Encryption technology (256 bits SSL) to protect your entire checkout process, and all your personal information. We do not store your full credit card information in our order system. Only the last 4 digits of your credit card number are used to verify and processing your order. All order related information is encrypted and stored in our secured database server in the state of art secured data center located in Northern California, USA. Only employees with security clearance can access the data center.

Yes, we supply brand new products only

Sure. WootenDigital.com is new but it develops very rapidly, as it is convenient and efficient. We are a reliable business and we provide quality products and services.

There is no import, export and sales & VAT tax for our consumer electronics products shipped from Hong Kong to USA and some other countries. For small quantity sale and sample orders, many countries offer tax free allowance. We will try every legitimate way to help our customers minimize their tax. However, we are not responsible for any tax incurred by your country. If you plan to place a large order, you should consult your country's customs department for more tax information.

Our preferred currency is US Dollar. We also accept Australian Dollar, British Pound Sterling, Euro, and Canadian Dollar. For bank transfer, we accept any kind of currency. If you plan to use a different currency than what are mentioned here, please contact us first to avoid payment issues due to exchange rate fluctuation.

Yes, we do. Most All Electronics online ship World Wild. If we can't ship to your country or other error we will let you know and refund your full purchase.

no we do not accept. Money Order, Cashier's Check, OR Personal Check. Theirs to much risk on the net with money order sorry

One month exchange warranty: If the product doesn't work, you can send them back to us in one month for exchange, buyers pay the shipping fees for sending back to us, and we pay the shipping fees for resending them to buyers. Most of all items come within 180 days warranty. Within 180 days, buyers can send them back for free repair, in this case, buyers pay all the shipping fees in both sides. Damage item will not be accepted. If buyer break the items and some components need to be changed, we will charge for the original value of that components.

yes we do We take Visa, Master Card, Paypal Google cheekout

Nope! shipping is free with all products at WootenDigital.com If you find a product cheaper they will tax you then get you on shipping. That how they make there money. At WD you come out a winning ever time

It take up to 6 to 12 Business days to get the product

Shipping insurance is included for FedEx/UPS/DHL. Additional insurance can be purchased at request. For larger shipment involving valuable goods, we recommend buying additional shipping insurances. We can purchase the shipping insurance for you or you can buy your own with the order information. Ocean and air freight have various shipping insurances for various needs. Post office express does not offer default shipping insurance and we recommend buying additional shipping insurance. Very small order shipped using regular air mail has built-in insurance for up to US$30 and cannot be upgraded at additional cost.

We ship worldwide. But we are not able to ship to countries that have current economic sanctions from United Nations. For hard-to-reach destinations, the shipping cost may be higher and the transit time may be longer.

Yes, you can pay with major credit cards and eCheck via PayPal even if you do not have a PayPal account. At the end of the PayPal payment process, you have an option to create a PayPal account with the order information to save time on your next payment. Go to http://www.paypal.com for more detail.